Frequently Asked Questions
What is ArTempo?
ArTempo is an online watch store based in Maastricht, the Netherlands. We sell brand-new, 100% genuine Tissot watches in their original box and ship them to all 27 EU countries.
Are the watches genuine?
Yes. Every watch is brand new and 100% genuine Tissot. Each listing shows the full Tissot reference, so you can check it against Tissot’s own catalogue.
Where do your watches come from?
We buy our watches new from certified B2B watch distributors: legally registered companies in the European Union or the United States. Each watch is bought with its own invoice from the distributor, so its origin is documented, and every supplier we work with, now and in the future, meets these same standards. We guarantee that our watches are genuine: their authenticity is confirmed by a watchmaker.
Which Tissot models do you sell?
The Tissot PRX 40mm in four dials – Deep Green (T137.410.11.091.00), Black (T137.410.11.051.00), Mint Green (T137.410.11.091.01) and Sunray Blue (T137.410.11.041.00) – and the Tissot Seastar 1000 Chronograph (T120.417.11.091.01). Each product page shows whether it is still in stock.
Is the Tissot PRX 40mm quartz or automatic?
The PRX 40mm references we sell (T137.410) have a Swiss quartz movement, a scratch-resistant sapphire crystal, a 316L stainless steel case with integrated bracelet and 100 m (10 bar) water resistance.
How water resistant is the Tissot Seastar 1000 Chronograph?
The Seastar 1000 Chronograph T120.417.11.091.01 is water resistant to 300 m (30 bar). It has a Swiss quartz chronograph movement, sapphire crystal and a stainless steel bracelet.
What is included?
Each watch comes with its original Tissot box and instruction manual.
Do the watches come with a warranty?
Every watch comes with a 1-year ArTempo warranty from the date of delivery, valid in all EU countries. It covers manufacturing and functional defects; it does not cover damage from accidents, knocks, misuse or repairs by third parties, or normal wear such as scratches. To make a claim, email artetemporelojes@gmail.com with your order number and a short description: we repair or replace the watch, or refund you if neither is possible. This is ArTempo's own warranty (ArTempo, Wycker Grachtstraat 3b, 6221 CT Maastricht), not a Tissot international warranty card, and it comes on top of your statutory EU consumer rights, which always apply.
Where do you ship and how much does it cost?
We ship from Maastricht to all 27 EU countries. Shipping within the Netherlands costs €7.25; for other EU countries the price depends on the destination and is shown at checkout before you pay.
How fast is my order processed?
Orders are processed within 1 business day. You receive an email with tracking as soon as your order ships.
Can I return my watch?
Yes, within 14 days after delivery. Return shipping is free and we send you the return label. The watch must come back in the condition you received it. See our refund policy for details.
How can I pay?
Checkout runs on Shopify’s secure checkout. You see the payment methods available in your country there, such as cards and local payment methods.
How do I contact you?
Use the contact page or write to artetemporelojes@gmail.com. A person in Maastricht answers, usually within 1–2 business days.
How can I check that a watch is genuine?
Every listing shows the full Tissot reference and the EAN barcode. Both are printed on the original box, and you can look up the reference in Tissot's own catalogue.
Who is behind ArTempo?
ArTempo is a Dutch sole proprietorship registered with the Chamber of Commerce (KVK 42194006, VAT ID NL005571802B42), at Wycker Grachtstraat 3b, 6221 CT Maastricht. See About ArTempo.