Terms of service

Last updated: 31 October 2026

These terms apply to every order placed on this website. Nothing in them limits the rights you have as a consumer under EU law or the law of your country of residence.

1. Who we are

ArTempo, a sole proprietorship (eenmanszaak) owned by Carlos Iglesias Garcia
Wycker Grachtstraat 3b, 6221 CT Maastricht, the Netherlands
Chamber of Commerce (KVK): 42194006
VAT ID: NL005571802B42
Email: artetemporelojes@gmail.com

2. Products

We sell brand-new, genuine watches in their original packaging. Every listing shows the reference and the EAN. We describe and photograph each watch as accurately as we can; small colour differences on screen are possible. Most watches are available as a single piece: if a watch sells out before your payment is completed, we tell you and refund anything you paid.

3. Prices and payment

Prices are in euros and include 21% Dutch VAT. Shipping costs are shown at checkout before you pay. Orders ship within the EU, so there are no customs duties or import charges. You pay with one of the methods offered at checkout. If a price on the website is obviously wrong, we may cancel the order and refund you in full.

4. The contract

The contract is concluded when we confirm your order by email. That confirmation is also your VAT invoice, so please keep it. We may refuse or cancel an order in case of suspected fraud, an obvious price error or a stock problem; any amount paid is then refunded in full.

5. Delivery

We ship tracked to the 27 EU member states, normally within one business day of payment. Delivery times are estimates, but we deliver within 30 days at the latest; if we cannot, you may cancel the order and get a full refund. The watch remains at our risk until it has been delivered to you. More details in our shipping policy.

6. Right of withdrawal

As a consumer you may withdraw from the purchase within 14 days of receiving the watch, without giving any reason, and send it back within 14 days of telling us. Returns are free: we provide the return label. We refund the price and the standard shipping cost within 14 days of your notice; we may wait until we have received the watch or proof that you have sent it. You may examine the watch as you would in a shop; if it comes back with wear or damage beyond that, we may deduct the loss in value. How to withdraw, and the model withdrawal form, are in our returns and refund policy.

7. Legal guarantee and ArTempo warranty

Every watch must conform to the contract. If it does not, the law entitles you to free repair or replacement, or else a price reduction or a refund. This legal guarantee lasts at least two years from delivery.

On top of that, every watch comes with a 1-year ArTempo warranty from the date of delivery, valid in all EU countries. It covers manufacturing and functional defects. It does not cover damage caused by accidents, knocks or misuse, repairs by third parties, or normal wear such as scratches. To make a claim, email us your order number and a short description: we repair or replace the watch, or refund you if neither is possible. This warranty is given by ArTempo, it is not a manufacturer's international warranty card, and it never replaces your legal rights.

8. Liability

We are liable for damage caused by a breach of our obligations, as provided by law. We are not liable for indirect damage that could not reasonably be foreseen when the contract was concluded. Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law, in particular towards consumers or in case of intent or gross negligence.

9. Website and trademarks

The texts, photos and design of this website are protected and may not be copied without our permission. Tissot, PRX, Seastar and other brand names are trademarks of their respective owners and are used only to describe the products we sell. Please do not misuse the website, for example by trying to access it without authorisation or by ordering under a false identity.

10. Privacy

We handle your personal data as described in our privacy policy.

11. Complaints

If something is not right, email us at artetemporelojes@gmail.com. We confirm receipt and give you a substantive answer within 14 days. If we cannot solve it together, you can ask the European Consumer Centre in your country for free advice, or go to the competent court.

12. Applicable law and courts

These terms and every purchase are governed by Dutch law. If you are a consumer living in another EU country, you keep the protection of the mandatory provisions of the law of your country. As a consumer you may bring a dispute before the courts of your own country or of the Netherlands.

13. Changes

We may change these terms. The version published on the website when you place your order applies to that order.