Refund policy

Last updated: 31 October 2026

14 days to change your mind

You can withdraw from your purchase within 14 days of receiving the watch, for any reason. Returns are free: we send you a prepaid return label.

How to return a watch

  1. Within 14 days of delivery, tell us that you want to return it: request the return from your account (sign in with the email address of your order), email artetemporelojes@gmail.com with your order number, or send us the model withdrawal form below.
  2. We send you a free return label, usually within one business day.
  3. Pack the watch securely in its original box with the manual, tags and protective film, and ship it within 14 days of your notice.

Condition of the watch

You may examine the watch as you would in a shop: try it on and look at the dial and the bracelet. Please leave the protective film on, do not shorten the bracelet and do not wear the watch outside. If the watch comes back with wear or damage, or without its box or papers, we may deduct the loss in value from your refund.

Your refund

We refund the price of the watch and the standard shipping cost within 14 days of receiving your notice, to the payment method you used. We may wait until the watch is back with us or you show proof that you have sent it, whichever comes first. If you chose a more expensive shipping option than standard, the difference is not refunded.

Cancelling an order

You can cancel free of charge until your order has shipped, from your account or by email. You get a full refund.

Damaged, defective or wrong watch

Please check your parcel when it arrives. If the watch is damaged, defective or not what you ordered, email us your order number and a few photos. We collect it at our cost and repair, replace or refund it. You are also covered by the legal guarantee of at least two years and by the 1-year ArTempo warranty described in our terms of service.

Exchanges

Would you prefer another watch? Return the first one as described above and place a new order.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: ArTempo, Wycker Grachtstraat 3b, 6221 CT Maastricht, the Netherlands, artetemporelojes@gmail.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …
Ordered on (*) / received on (*): …
Order number: …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is notified on paper): …
Date: …

(*) Delete as appropriate.