Manufacturer warranty, shop warranty and your EU rights

Updated 25 October 2026. By Carlos Iglesias, ArTempo, Maastricht. This article explains how things work in general; it is not legal advice.

When you buy a watch online in the EU, up to three different protections can apply. They are easy to mix up, so here they are one by one and then side by side.

1. The manufacturer's warranty

Tissot offers an international warranty on its watches; tissotwatches.com lists two years. It is activated by an authorised Tissot retailer at the moment of sale. If you bought from an authorised retailer, you claim through Tissot's service network.

2. The shop's own warranty

An independent shop can offer its own commercial warranty. At ArTempo, every watch has a 1-year ArTempo warranty from delivery, valid in all EU countries. It covers manufacturing and functional defects. It does not cover accidents, knocks, misuse, repairs by third parties or normal wear such as scratches. To claim, email us your order number and a short description: we repair or replace the watch, or refund you if neither is possible.

3. Your EU consumer rights

These apply whatever warranty you have, and no seller can take them away.

• Legal guarantee of conformity. The seller is responsible if the product was faulty at delivery. Under EU rules this covers faults that show up within at least two years. In the Netherlands the period depends on how long the product can reasonably be expected to last.
• 14-day right of withdrawal. For most online purchases you can cancel within 14 days of delivery without giving a reason. At ArTempo the return is free and we send you the label.

Side by side

In short

Buying from an independent shop means no Tissot warranty card, but you are not unprotected: the shop's warranty and your EU rights apply. Ask any seller to explain this before you pay. We state it on every product page and in this article.

Questions? Write to us; a person in Maastricht answers.